What is BPO?

What is BPO and it's impact in the Philippines?

A Business Process Outsourcing (BPO) is an organisation who is responsible for performing a process or part of a process of another business organisation. Outsourcing is done to save on costs and gain productivity, so the company can focus on their core activities

This industry is worth $23 billion and employing 1.15 million people in the Philippines, and is considered an important industry in the country. This is just a proof that this industry will stay and will keep going strong.

BPO Options

There are two types of BPO onshore and offshore. BPO that is contracted outside a company's own country is referred as offshore outsourcing. The BPO that is contracted with the company's own county is sometimes called onshore outsourcing.

Services and roles often offered in the BPO

There are two major roles in the BPO industry. The back office support and front office which is often referred to as Call/Contact Center. These roles are integral to a company's core business process to help keep business running smoothly.

Back office outsourcing helps in task such as evaluating surveys from customers, data entry, data management, payment processing, quality assurance, accounting support, staffing and many more. While the call center role often offers Customer service, Technical support, Help desk, Telemarketing, Appointment scheduling, Inbound/outbound sales, Market research, email and chat support

What are the key advantages of partnering with a BPO

The company saves money

Helps the company to focus on their core activities

BPO offers Quicker Turn Around Time
Accurate and Quality Output
Reduce the administrative burdens of the company
Data is confidential and secure
Gets the top Customer Support
Access to state of the art process and technology resources


Hope this article helps identifying the definition of BPO, the services it offers, and the benefits of outsourcing.